Who we are

Our website address is: https://carmenhancockchiropody.co.uk.

Carmen Hancock is the lead podiatrist, Tracey Graney provides our home service and Alex Hancock is our practice manager. You can contact us using the contact form on our site https://carmenhancockchiropody.co.uk/contact/ for any questions you may have regarding our privacy policy.

What personal data we collect and why we collect it


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you are a registered user and

upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


Who we share your data with

It is a legal requirement that we store client information data for a minimum of 7 years. We will ask your permission to send your information to another healthcare practitioner, only once we have this in writing from yourself will pass on your data.

How long we retain your data

This will depend on the person’s age and circumstances, but will be for a minimum of 7 years.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

If you have any questions regarding the data we hold on you, please contact Alex our practice manager using message box on the contact us form on our website.

Additional information

You can access all of your personal data that this organisation stores by request. You can write to us here to request to see what data we hold or to remove any data we hold.

How we protect your data

We take all reasonable steps to ensure that your data is secure and protected. We never sell email lists to third parties or offer personal treatment information about you over the phone.

What data breach procedures we have in place

Our systems use the latest antivirus and malware protection available today. Regular updates are made to ensure our system is protected.

What third parties we receive data from

We receive data information from, Google, Facebook, Instagram or any other social network you use to make contact with us. Each of these companies have their privacy policies clearly displayed on their websites.

What automated decision making and/or profiling we do with user data

WE do not use any automated decision making/profiling for the storage of your data.

Industry regulatory disclosure requirements

As a medical professional we are bound by the practices of the Health Care Professions Council to take all reasonable steps to protect your data. Any other use of your personal data will only occur with your written consent.